FAQ

Can I make changes to my order after it has been placed?

It is not possible to add or remove items in your order. On selected orders, we could make changes to your scheduled delivery date, delivery address, shipping method or assist with an order item cancellation.

If you have received your delivery notification and wish to cancel your order, send an email to lani@lanienterprise.com.

Change your delivery address?

Changing your delivery address after placing an order is not possible. If you are not available to receive your order at your original delivery address, you are able to reschedule your delivery, otherwise contact us.

How do I return my product?

Submit your return request and await feedback via email. See our returns and refunds policy.

How do I get a refund?

Refunds will be processed via the original payment method used for your original order(s). If you paid by EFT, you will need to provide your banking details during the refund process.

How long does it take to get a refund?
Once your refund request has been processed, funds may take 3–5 business days to reflect in your account and are subject to your bank's processing times.

How long does delivery take?

Software licence keys are emailed after payment. Physical orders are dispatched within 48 hours, Monday to Friday (excluding public holidays), and usually arrive 1–5 working days after dispatch depending on your area.

About delivery fees?

Delivery is free for digital products and for orders of R750 or more. Physical orders under R750 have a R76 courier fee.