Returns and Refunds Policy

Your rights
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

Digital products (software licence keys)
Software licence keys can't be returned once the key has been emailed to you. If your key does not activate on first installation, contact us and we will replace it or refund you.

Change of mind (physical products)
Unwanted products can be returned if they are unused, in good condition and in their original packaging with all seals, labels and stickers intact. Please package returns carefully so they aren't damaged in transit. If a returned product has been used beyond what is reasonably needed to inspect it, or is damaged, we may deduct 10% for the damage. Change-of-mind refunds exclude the original delivery fee, and the cost of sending the product back is for your account.

Defective or faulty products
Please inspect your order when it arrives. If a product has a defect or fault, or doesn't match your order, you have a statutory right to return it. Under the Consumer Protection Act, defective goods may be returned within six months of delivery for a repair, replacement or refund, and we cover the cost of returning a defective product. Please contact us as soon as you notice a problem.

Non-returnable products
Products marked as non-returnable on their product page, and digital products such as software (except as set out above), can't be returned for a change of mind.

How to return a product
Contact us first to log your return. Then send the product to:

Lani Enterprise
1 Canvas Road
Randburg, Gauteng, 2188
South Africa

Use a courier of your choice and send us the waybill number once your return has been logged. We don't accept PostNet or Post Office returns.

Refunds
Refunds are paid to your original payment method once we've received and checked the return. We process refunds on Mondays, Wednesdays and Fridays, and they may take 3–5 business days to reflect, depending on your bank. If you paid by EFT, we'll ask for your banking details.

Contact us
Email: lani@lanienterprise.com
WhatsApp: +27 82 887 3817